Frequently Asked Questions

It answers calls, texts, and chats in your brand voice; qualifies leads; books appointments; sends confirmations and reminders; adjusts crms; and escalates urgent situations to your team.

Many clients introduce it as a "virtual receptionist." You can disclose it's AI or give it a human name; we'll match your tone and formality.

English by default. Spanish and other languages can be enabled depending on channel and use case.

Yes. Most businesses forward calls to the AI. We also support SIP/VoIP connections and number porting if you prefer a direct route.

We ingest your services, pricing ranges, FAQs, service area, policies, and brand voice. This can also be updated anytime; changes take effect immediately once applied.

Calendars (Google/Outlook), CRMs (HubSpot, Pipedrive, Zoho), forms, help desks, and another native api that you may require. For service trades: ServiceTitan, Jobber, Housecall Pro. We support n8n, Zapier, and Make for custom automations and can build direct API integrations.

Typical go‑live is a few days: intake → configuration → test calls → approvals → launch. Rush setups available.

Technically yes it is something we can support, but we highly advise against it due to security concerns.

Yes. It checks availability, offers windows, creates calendar events, assigns staff/resources, sends confirmations and reminders, and can text ETAs.

Use it 24/7, only after‑hours, or as overflow. For urgent cases, we can escalate to on‑call staff or dispatch per your policy.

It asks clarifying questions or hands off to a human with a full transcript and next‑best action. You control the auto‑escalation rules.

Yes. Customers can text images or upload files; the AI attaches them to the booking or shares them with your team for faster triage.

Intake with conflict checks, appointment types (consult, follow‑up), document requests, and secure message routing to the right practitioner.

Multi‑location scheduling, intake forms, consent policy reminders, membership/plan handling, and no‑show/late cancellation rules.

Store hours/holiday updates, curbside/pickup questions, order status, return/exchange policies, and simple product Q&A.

Showing requests, pre‑qual questions, open‑house RSVPs, tenant maintenance triage, and vendor dispatch rules.

Diagnostic/dispatch intake, service area checks, trip/diagnostic fees, emergency after‑hours routing, and brand/parts preferences. Works with Jobber, Housecall Pro, and ServiceTitan when available.

Industry‑standard encryption in transit and at rest, role‑based access controls, audit logs, and configurable retention. Exports/deletions available by request.

Recording is optional (highly encouraged) and region‑aware. If enabled, the receptionist announces recording where required and honors opt‑outs.

Simple tiers based on usage (minutes/messages) with volume discounts. Month‑to‑month plans. No per‑lead fees. Annual savings plans are also available with 20% savings.

We offer a 30 day money back guarantee.

Standard onboarding is included. Complex workflows or custom integrations may require a one‑time setup fee.

Email and chat support are included with every plan. Priority SLAs and a named success manager are available on higher tiers.

Month‑to‑month by default. Cancel anytime before your next billing cycle. Annual terms available with savings.

Abuse prevention, fraud checks, and content safety filters come standard to protect your brand and customers.